Gabrielle T.
1 out of 5
***DONT BOOK DONE DEAL MOVING !!**** If I could give him a Negative 5 stars I would. Sammuel Smith, Owner nd founder of Done Deal is a Horrible person to do business with. I referred him to mother to help her move in her First Home and him and his crew did a horrible Job. They ran up the clock, meaning they constantly taking breaks after each and every time they brought out items to the truck, they would sit on the truck for 5-6 EACH TIME. Not only did a move that should have taken 3-4 hours max, ended up being a 5-6 move, granted my mother had a 2 bedroom apartment, but there were Still several items left in the apartment that I had to go back and get so that they could focus on getting my mothers home unpacked. Sammuel has several Children working for him, who has no sense of value for peoples belonging, I caught several of them Almost dropping my mothers things and placing them on the truck in any type of way Instead of an orderly Fashion using Gentle Care. Once they unpacked my moms home, Sammuel proceeded to install Shelves in my mothers closet, which he isn't trained or licensed to do, but my mother trusted that he new what he was doing. Sammuel Put several Holes in my mothers Wall before drilling the correct ones for the shelf he installed. Never Communicated about the unfilled holes, he just moved on to the next project. When he was confronted later, after the shelf Fell Down, he LIED to my mothers Face and said he didn't put the holes in my mothers wall. Once my mother showed him pictures and videos of her home before Sammuel ever stepped foot in it, he apologized and said he did'nt rem but did offer to fix it or pay a Real professional to fix it. Not only did he mess up the shelf's he installed upstair, but he installed a rack in my moms Laundry Room, that Fell out the wall about a Week after Sammuel installed it. Also, my mothers bedroom set was poorly put together and fell apart after 2 1/2 weeks of my mother being in her home. When looked at by an actual Professional, they informed my mom that whoever put the bed frame together, Sammuel or one of his cousins (kids), poorly put it together and did not screw everything in all the way Causing the bed to fall apart after 2 weeks. Sammuel made several excuses to my mother and even stopped texting and picking up for my mother until I had to step in and Get him to communicate with her regarding his work. Sammuel made almost 3,000 dollars off my mother and my mother stated that she would never hire him again and that her first time buying a home experience was horrible because of Done Deal Moving.
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