1 out of 5
DO NOT...I repeat DO NOT USE THIS MOVING COMPANY. This company was actually referred to me by a co-worker, but after my move, found out co-worker only had boxes to move.
LET ME SAY THAT I ONLY HAD 6 ITEMS TO BE MOVED.
1- oak bookcase
2/3 bed frame (head and foot board) (2 items)
4- night stand
5- dresser
6- chair
Items 2,3,4 are brand new, less than a 1 year old.
Ok...so first off the email from company said "What is included:
-ALL taxes and insurances
-ALL moving services
-Fuel and road expenses
-Blankets for wrapping your furniture
-10 book boxes
- 2 wardrobes for rent
-up to 45 days FREE storage
What is NOT included:
-Tape
-Bubble or shrink wrap
-Additional boxes
We have 3 hours minimum ,included 1 hour travel time"
P.S. We don't have ANY complains from our customers about any scratches, damages or overcharges for last 39 months
When they walked in the door, they told me I had to pay 10% fuel charge. I questioned it, then thought "I just want to get it over with" then he asked me if I wanted any packing material and gave me a quote on the price...I felt they were just trying to nickel and dime me, so I said "no".
REMEMBER I ONLY HAD 6 ITEMS TO BE MOVED!
When moving:
item #1 - BOOKCASE - I see that the guy pick sup the book case andgoes outside...(I live on the 3rd floors, outside cement stairs, and no elevator. I hear this SCRAPPING Noise. I look outside and the guy is DRAGGING my bookcase down the cement stairs. So I say "Hey" The guy looks at me and says "oh scratches, so sorry" then picks the bookcase up and carries it the rest of the way.
REMEMBER I ONLY HAD 6 ITEMS TO BE MOVED!
item #2/3 - BEDFRAME (head and foot board) - the guys pick up the footboard to move it...and I say "I do not want any scratches" The guy says" I will need to wrap it" I said "ok". So he and his co-worker proceed to wrap the bedframe with their furniture pads...saying that they normally charge, but he would do it at "no charge".
item #4 - NIGHT STAND - same as #2
Item #5 - DRESSER - same as #3
Item #6 - CHAIR - hard a previous tear in fabric.
The whole time the guys are preparing my furniture for moving, the one guy keep asking me personal questions, like if I live alone, do I have a boyfriend, girlfriend. Who do I live with...blah, blah, blah. I told he was asking pretty personal quesitons...and it wasn't appropriate.
So now the actual move to the new house, which is 6 miles from the old house.
Item #1 - BOOKCASE - moved ok.
item #2/3 - BEDFRAME -when the guys set up my bed...I noticed cracks on one side of the FOOTBOARD...and cracks on the same side of the HEADBOARD. The crack in Headboard is all the way through the wood. The crack in the Footboard is only partially through the wood. None the less, it is still damaged.
item #4 -NIGHT STAND - top drawer support is broken.
item